Privacy Policy | Marketra

This Privacy Policy explains how Marketra handles personal information when you visit getmarketra.com, create an account, or use the Marketra platform.

1. Information We Collect

We collect information you submit, limited technical and usage information needed to operate and secure the service, and data created through authorized workspace workflows. This may include contact details, product and market inputs, company records, and support communications.

2. Account Data

Account data may include your name, email address, authentication status, workspace role, subscription status, and activity required for account administration. Passwords and authentication credentials are handled through our authentication provider.

3. Cookies

Marketra uses essential cookies for authentication, security, preferences, and session continuity. Where non-essential cookies are introduced, they will be described and controlled in accordance with applicable consent requirements.

4. Analytics

We may process limited product-usage events to understand reliability and improve the service. We minimize event data and do not intentionally place passwords, provider credentials, full prompts, or payment credentials in analytics events.

5. Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls and workspace isolation. No online system can be guaranteed completely secure.

6. Third-Party Services

Marketra uses service providers for functions such as hosting, authentication, payment processing, analytics, and enabled data or AI features. They process information only as necessary to provide those functions and subject to their applicable terms and privacy obligations.

7. GDPR and EEA Rights

Where the GDPR or similar laws apply, you may have rights to access, correct, delete, restrict, object to processing, or receive a portable copy of personal data, and to complain to a supervisory authority. We may verify identity and workspace authority before fulfilling a request.

8. Data Retention

We retain information for as long as needed to provide the service, maintain security and records, resolve disputes, and meet legal obligations. Retention depends on data type, account status, workspace instructions, and applicable requirements.

9. Contact

Privacy questions and verified rights requests can be sent tohello@getmarketra.com.